Shipping policy

At DoorsIreland, we promise to provide our customers with a fast & reliable service, so that you can get your doors delivered with confidence. Whether you're undertaking a big or small project, you should be able to order online and have complete faith that you know exactly when and how your doors are going to arrive.

Delivering bulky items such as doors, or long lengths of skirting isn't easy, and delivering such heavy and fragile items comes at a price. In order for us to deliver our goods to you in the condition you expect, we need to ensure that products are packaged adequately, while providing a delivery service you can trust. Over the past 20 years, we've worked extremely hard with our third party delivery couriers to refine and shape our delivery service from start to finish.

That's why we've refined our delivery service and can now offer you more choice than ever before.

Currently, on our website we split Ireland into 3 distinct shipping zones. These delivery zones can determine what services we can offer to you with delivery and also what price is calculated by the courier for your shipping. We've tried to keep this as simple as possible, and these delivery zones are listed below;

Delivery Area 1: Dublin

Delivery anywhere within Dublin costs €25 for any of products. 

Delivery Area 2: Major towns in across Ireland.

Delivery to any major town in any county across Ireland costs €39 for Doors, Frames & Architrave. Any flooring or ironmongery is delivered at a flat rate of €30.

(At this time we cant arrange online shipping of skirting or stair-part products outside of Dublin. Please get in touch with us at 01 806 8044 and we will arrange the most cost effective solution depending on your location.)

Delivery Area 3: Rural Addresses

For more rural addresses we depend on our network of bespoke couriers. It is best to give us a call and we will organise the most cost effective solution. We will always try to make sure your order is delivered within a reasonable time frame and the best price available. 

Click & Collect

You also have the option to collect your goods in store free of charge. Simply add the items you wish to purchase into your basket and at the delivery step please select 'Collect in store' from the shipping options. You will be notified as soon as your item is ready for collection.

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We strongly advise against pre-booking tradespeople/fitters to complete a job involving your goods until after you have received the delivery. We cannot be held responsible for any costs incurred by you due to delays in shipping, faults or damages. We encourage all customers to order well in advance if you are working to project schedules and completion times. This allows us and you plenty of time to remedy any potential issues before any potential deadlines are missed.

*In order for us to provide you with the quickest and most reliable delivery services, we use a number of different carriers. The carrier which we use will depend on which delivery zone your delivery eircode falls into and will also depend on which products you are ordering from us. Whilst we stock a huge number of products here within our own warehouse, we also order products from suppliers, meaning they may be dispatched via the supplier on a direct home delivery service.

We use a number of local and national carriers to deliver your goods. These carriers have been hand-picked to offer the very best service possible, at unbeatable value for money. As is the nature of our products, delivering big, heavy & bulky doors can be a difficult task, we've refined who we will work with, to ensure we balance value for money against the service which is provided by the carrier. You can rest assured that your goods are safe in transit with our reliable delivery carriers. 

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When your order is ready to be dispatched, you will be contacted and notified of the day of delivery. All deliveries will be attempted between the hours of 9am - 6pm.

If you wish to change your delivery date after you have ordered, you must inform us as soon as possible before the goods are sent out for dispatch. If your goods are dispatched and you are not going to be available for delivery, you must contact us to inform us so we can make arrangements to change the delivery date. In some circumstances, we may be able to change this around free of charge but please be aware, you may be subject to a re-delivery fee if the delivery has been sent out on the carriers vehicle, or if the delivery has already been attempted. Please speak with our customer services team if you're unsure.

As we use a number of local, national and supplier based carrier services, it may not always be possible for us to provide an exact time for delivery. If you wish to track your delivery after it has been dispatched, please contact our customer services team who will be able to source an estimated time of arrival.

As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.

If we are unable to deliver your order because you were not available on the agreed delivery date, or if there is a problem with gaining access to the road/property which we've not been made aware of, you may be liable for a re-delivery fee.

Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage or unsuitability. If there are any problems, please notify DoorsIreland immediately at info@dubdoor.com or 01 806 8044.